- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please send message in respective query section. Your product may be eligible for refund or replacement depending on the product category and condition.
- For device related issues after usage we will refer you to the brand warranty center (if applicable).
- Delivered Product is damaged (physically destroyed or broken) / defective on arrival
- Delivered Product is incorrect (presentation different from website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only